Refund policy

Introduction

Thank you for shopping at Warepavo!

At Warepavo, we are committed to offering thoughtfully selected home décor accessories designed to bring warmth, personality, and style to everyday living spaces.

Our store specializes in Decorative Bowls & Platters, Decorative Objects, and Candle Holders, providing decorative products for different rooms, interior styles, and household preferences.

We understand that purchasing home decorations online involves considering product dimensions, materials, finishes, colors, and suitability for your intended display area.

Your satisfaction is important to us. This Return & Refund Policy explains our procedures for returns, refunds, exchanges, damaged or defective products, missing items, and order cancellations.

1. Return Eligibility

Warepavo offers a 30-day return policy, meaning you may request a return within 30 days after receiving your order.

To qualify for a standard voluntary change-of-mind return, the following conditions generally apply:

• Your return request must be submitted within 30 days after delivery.

• The product must be unused, undamaged, and in its original condition.

• The product should be returned with its original packaging and protective materials, where reasonably possible.

• All accessories and components originally included with the product must be returned.

• The product must not show signs of improper use, unauthorized modification, or damage caused after delivery.

• Proof of purchase, such as an order number or order confirmation email, must be provided.

Products that do not meet these requirements may not qualify for voluntary returns, except where otherwise required by applicable consumer protection laws.

We recommend inspecting your order promptly after delivery.

These conditions do not restrict statutory rights concerning defective, damaged, incorrectly supplied, or misdescribed products.

2. How to Request a Return

If you would like to return an eligible product, please follow the steps below.

Step 1: Contact Customer Support

Email our customer service team at:

[email protected]

Please include:

• Your full name

• Your order number

• The email address associated with your purchase

• The product name

• The reason for your return

• Clear photographs of the product, where relevant

Our customer support team will review your inquiry and provide appropriate assistance.

Step 2: Receive Return Instructions

If your return qualifies under this policy, we will provide the appropriate return instructions and designated return shipping address.

Please contact us before sending any merchandise.

Our registered business address is not necessarily our warehouse, fulfillment facility, or designated return location.

Step 3: Prepare Your Return

Carefully package your product to reduce the risk of damage during transportation.

Decorative accessories may contain fragile or delicate materials that require protective packaging.

Please ensure that:

• Glass and ceramic components are protected against impact.

• Decorative surfaces are protected from scratches.

• Fragile edges, handles, and ornamental details are securely cushioned.

• Candle holders are cleaned and free from wax residue for eligible voluntary returns.

• All included accessories and components are packaged together.

• Original protective packaging is reused whenever reasonably possible.

Step 4: Ship Your Return

Send your product to the designated return address provided by our customer service team.

We recommend using a trackable shipping service and retaining proof of shipment.

Please follow any additional shipping or packaging requirements communicated by our team.

Returns sent without appropriate information or to an incorrect address may experience processing delays.

3. Damaged, Defective, or Incorrect Products

We aim to provide accurate product information and appropriately prepared orders.

However, decorative bowls, platters, ornaments, and candle holders may contain delicate materials that require careful handling during transportation.

If you receive an item that is damaged, defective, incomplete, or different from what you ordered, please contact us as soon as reasonably possible after delivery.

Email: [email protected]

Please provide:

• Your order number

• The name of the affected product

• A description of the issue

• Clear photographs of the damaged or incorrect item

• Photographs of the packaging, if available

• Details of any missing components

Our customer service team will review the issue and help determine an appropriate resolution.

Depending on the circumstances and applicable law, available remedies may include:

• Replacement of missing or damaged components

• Replacement of the affected product

• Exchange for the correct product

• Partial refund, where appropriate

• Full refund

If a return is necessary because of a confirmed product defect, shipping damage, or an error on our part, Warepavo will cover reasonable return shipping costs.

We may provide a prepaid shipping label or appropriate reimbursement instructions.

If an item arrives broken or has sharp edges caused by damage, please handle it carefully and avoid using it.

Nothing in this section limits your statutory consumer rights.

4. Product-Specific Return Conditions

Because Warepavo specializes in Decorative Bowls & Platters, Decorative Objects, and Candle Holders, certain product-specific return considerations apply.

4.1 Decorative Bowls & Platters

Our Decorative Bowls & Platters collection includes decorative accessories intended for display on tables, shelves, consoles, and other suitable surfaces.

For voluntary change-of-mind returns:

• Bowls and platters should be unused and in their original condition.

• Products should be free from cracks, chips, scratches, stains, and damage caused after delivery.

• Decorative finishes and surfaces should remain intact.

• Products should not show signs of unauthorized alterations.

• All original accessories and components should be included.

• Fragile items should be securely packaged for return transportation.

Before purchasing, customers should review individual product dimensions, materials, finishes, and intended use.

Unless a product listing specifically states that an item is food-safe, decorative bowls and platters should be used for decorative purposes only.

If your product arrives broken, chipped, defective, or inconsistent with its description, please contact our customer service team.

4.2 Decorative Objects

Our Decorative Objects collection includes ornamental accessories intended to complement different indoor settings.

For voluntary change-of-mind returns:

• Decorative objects should be unused and undamaged.

• The original finish and decorative details should remain intact.

• Products should not show signs of staining, scratching, breakage, or improper use after delivery.

• All included accessories or detachable components should be returned.

• Products should be securely packaged to protect fragile or delicate decorative elements.

Decorative objects may be made from different materials, including ceramic, glass, resin, metal, wood, or other materials, depending on the product.

Certain decorative finishes may show natural variations in texture, coloration, or pattern.

Minor variations that are accurately described or inherent to the product's materials do not automatically indicate a defect.

However, this does not affect your legal rights if a product is defective or materially different from its description.

4.3 Candle Holders

Our Candle Holders collection includes decorative accessories intended for use with compatible candles where specified.

For voluntary change-of-mind returns:

• Candle holders should be unused and in their original condition.

• Products should be free from wax residue, soot, burn marks, and damage caused after delivery.

• Decorative finishes should remain intact.

• Products should not show signs of heat damage or improper use.

• All included components and accessories should be returned.

• Fragile candle holders should be packaged securely for return transportation.

Before purchasing or using a candle holder, customers should review individual product information, including dimensions, materials, and candle compatibility.

A candle holder that has been used with a burning candle may not qualify for a voluntary change-of-mind return if it no longer meets the original-condition requirements.

This does not affect statutory rights concerning defective, unsafe, damaged, incorrectly supplied, or misdescribed products.

Candle Safety: Never leave a burning candle unattended. Keep candles away from flammable materials and place compatible candle holders on stable, heat-resistant surfaces.

5. Non-Returnable Items

Certain products may not qualify for voluntary change-of-mind returns, except where applicable law provides otherwise.

These may include:

• Personalized or custom-made decorative products, where applicable

• Products that have been damaged through improper use after delivery

• Decorative accessories that have been permanently altered or modified

• Products with missing essential components or accessories

• Items showing significant scratches, staining, chips, or breakage caused after delivery

• Candle holders with wax residue, soot, burn marks, or other evidence of use that prevents a return in original condition

• Products that do not satisfy our voluntary return eligibility requirements

• Gift cards, if offered

• Products clearly identified as final sale or non-returnable at the time of purchase, where such restrictions are legally permitted

Promotional or discounted products are not automatically excluded from returns.

These exclusions apply only to voluntary returns and do not restrict mandatory consumer rights concerning defective, damaged, incorrectly supplied, or misdescribed products.

If you are unsure whether a particular item qualifies for a return, please contact [email protected].

6. Return Shipping Costs

Return shipping costs depend on the reason for the return.

6.1 Change-of-Mind Returns

If you wish to return a product because you changed your mind, selected an unsuitable size, ordered the wrong item, or no longer need it, you are generally responsible for the return shipping costs.

Original shipping charges are generally non-refundable for voluntary change-of-mind returns, except where required by applicable law.

Return shipping costs may vary depending on the product's size, weight, materials, and return destination.

6.2 Damaged, Defective, or Incorrect Products

If a return is necessary because of a confirmed product defect, shipping damage, or an error on our part, Warepavo will cover reasonable return shipping costs.

Please contact our customer service team before arranging return shipping.

6.3 Return Shipping Recommendations

We recommend:

• Using a trackable shipping service

• Retaining shipping receipts and tracking information

• Using suitable protective packaging for fragile products

• Protecting glass and ceramic surfaces against impact

• Securing decorative accessories to prevent movement inside the package

• Following the return instructions provided by customer support

Responsibility for products lost or damaged during return transportation will be determined according to the return arrangements and applicable law.

7. Refund Processing

Once we receive and inspect an eligible returned item, we will notify you whether your refund request has been approved.

If approved:

• Refunds will generally be issued to the original payment method.

• We aim to process approved refunds within 5–10 business days after receiving and inspecting the returned product.

• The time required for the refund to appear in your account may depend on your bank or payment provider.

• Any legally permitted deductions will be explained where applicable.

Please note that the time required for us to process a refund and the time needed for your bank or payment provider to post the funds may differ.

If your refund has been approved but you have not received the funds within the expected period, please check with your bank or payment provider.

You may also contact [email protected] for assistance.

Where applicable law requires an earlier refund or different refund procedures, those legal requirements will prevail.

8. Exchanges

We may offer exchanges depending on product availability and the reason for the request.

8.1 Exchanges for Damaged or Incorrect Products

If you receive a damaged, defective, incomplete, or incorrect product, please contact our customer service team.

After reviewing the issue, we may arrange:

• Replacement of missing components

• Replacement of the affected product

• Exchange for the correct product

• Refund

• Another appropriate remedy

8.2 Exchanges Due to Personal Preference

If you would like to exchange a decorative item for a different size, color, finish, style, or design, the original product must generally satisfy our voluntary return eligibility conditions.

Customers may be responsible for applicable return shipping costs and any difference in product price.

If a direct exchange is unavailable, we may recommend returning the eligible product and placing a new order.

Please contact [email protected] before sending an item for exchange.

9. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible.

Customer Service Email: [email protected]

We will make reasonable efforts to accommodate cancellation requests before an order has been processed or dispatched.

Once an order has entered the shipping process, cancellation may no longer be possible under our standard procedures.

If your order has already shipped, you may request a return after delivery in accordance with this policy.

Approved cancellations will generally be refunded to the original payment method.

Any mandatory statutory cancellation rights remain unaffected.

10. Missing or Lost Packages

If your order has not arrived within the estimated delivery period, please contact our customer service team.

Before contacting us, we recommend checking:

• Your order confirmation email

• Shipping confirmation information

• Available tracking details

• The shipping address provided at checkout

• Delivery notifications from the carrier

• Building reception or designated delivery locations, where applicable

If your package appears to be lost during transportation, we will review the available tracking information and, where appropriate, work with the shipping provider to investigate.

Depending on the circumstances and applicable law, we may arrange a replacement shipment, refund, or another appropriate resolution.

Your statutory rights concerning undelivered products remain unaffected.

11. Missing Items or Accessories

Certain decorative products may include removable components, decorative accessories, or other items described on the product page.

If your order arrives with missing components that should have been included, please contact:

[email protected]

Please provide:

• Your order number

• The product name

• A description of the missing item or component

• Photographs of the received product and packaging, if available

Our customer service team will review your request and determine an appropriate resolution.

Depending on the circumstances and product availability, we may provide replacement components, a replacement product, or another suitable remedy.

12. Product Appearance and Material Variations

Certain home decorative accessories may feature finishes, textures, or materials that naturally vary between individual products.

Depending on the item, variations may occur in:

• Color tone

• Surface texture

• Decorative patterns

• Natural material characteristics

• Glazing or finishing details

Product appearance may also vary slightly due to screen settings, photography, and lighting conditions.

We make reasonable efforts to present products accurately.

Minor variations inherent to the materials or accurately disclosed in product descriptions do not necessarily indicate a defect.

However, if a product differs materially from its description, arrives damaged, or fails to meet applicable legal quality requirements, customers retain their statutory consumer rights.

Please contact us if you believe your received item is materially different from the product advertised.

13. Fragile Products and Protective Packaging

Some Warepavo products may contain fragile materials such as ceramic or glass.

We recommend careful handling during unpacking, display, and return transportation.

For eligible voluntary returns:

• Use appropriate protective cushioning.

• Protect fragile edges, handles, and decorative details.

• Prevent products from moving freely within shipping boxes.

• Package separate components individually where necessary.

• Use suitable outer packaging.

• Retain proof of shipment.

If an item was damaged upon delivery, please contact customer support before arranging a return.

Do not attempt to repair broken decorative products before we have reviewed your request if doing so could create a safety risk.

14. Refunds for Promotional and Discounted Items

Products purchased during promotional events or at discounted prices may qualify for returns under our standard policy unless a lawful restriction was clearly disclosed at the time of purchase.

For approved returns, refunds will generally be calculated based on the amount actually paid for the returned item.

If a promotional discount was applied across multiple products, the refund amount may reflect the discount allocated to the returned product.

Any legally permitted adjustments will be explained during the refund process.

15. Important Return Information

To help ensure a smooth return process, please follow these recommendations:

• Contact customer support before sending merchandise.

• Include your order number when requesting a return.

• Follow the instructions provided by our team.

• Ensure all applicable accessories and components are included.

• Use suitable protective packaging for fragile home décor items.

• Retain shipping receipts and tracking information.

• Avoid sending unrelated products in a return package.

• Contact us if you have questions about return eligibility.

Please do not send returned products directly to our registered company address unless specifically instructed to do so.

The appropriate return shipping address will be provided after our customer service team reviews your return request.

16. Consumer Protection Rights

Nothing in this Return & Refund Policy excludes, restricts, or modifies consumer rights that cannot legally be excluded under applicable law.

Depending on your country or region, you may have additional rights relating to:

• Defective or damaged products

• Incorrectly supplied goods

• Products that do not match their descriptions

• Mandatory product quality guarantees

• Distance-selling cancellation rights

• Refunds and replacement remedies

• Delivery failures

Where applicable consumer protection laws provide greater rights than those described in this policy, the relevant legal requirements will prevail.

17. Contact Information

If you have questions regarding returns, refunds, exchanges, order cancellations, damaged decorative accessories, missing items, or other product-related concerns, please contact us using the information below.

Brand Name: Warepavo

Registered Company Name: Aoris Technology Co., Ltd.

Business Address: RM 11, 22/F, THE CLOUD, 111 TUNG CHAU STREET, TAI KOK TSUI, HONG KONG

Customer Service Email: [email protected]

Chat: Mon–Sun: 8:00 AM–4:00 PM (PT)

Return Address: The designated return address will be provided by our customer service team after reviewing your return request.

Please note that our registered business address is provided for company identification purposes and is not necessarily our warehouse, fulfillment center, or designated return location.

For return instructions, please contact our customer service team before shipping any merchandise.

At Warepavo, we value clear communication and aim to provide helpful assistance throughout your shopping experience.

Thank you for choosing Warepavo. We appreciate your trust and look forward to helping you create welcoming, expressive, and thoughtfully decorated living spaces.