Contact Us

Get in Touch with Warepavo

Welcome to Warepavo!

At Warepavo, we believe that thoughtful decorative details can make everyday living spaces feel more welcoming, expressive, and personal.

We specialize in Decorative Bowls & Platters, Decorative Objects, and Candle Holders, offering home décor accessories designed to complement a variety of interior styles and household settings.

Whether you're selecting a decorative bowl for your coffee table, looking for an ornamental accent for your shelves, or choosing candle holders for your dining arrangement, our customer service team is here to help.

We value clear communication and aim to provide helpful assistance throughout your shopping experience.

If you have questions about our products, orders, shipping, returns, or other services, please feel free to contact us.

1. Customer Support

Our customer service team can assist with product inquiries, order information, shipping questions, and after-sales concerns.

Customer Service Email: [email protected]

We aim to respond to inquiries as promptly as reasonably possible.

Our customer support services include assistance with:

  • Product Information: Questions about product dimensions, materials, finishes, colors, designs, and specifications.

  • Order Assistance: Help with order confirmation, payment status, order details, and order modification requests.

  • Shipping & Delivery: Information about available shipping services, delivery estimates, tracking updates, and delivery-related concerns.

  • Returns & Refunds: Assistance with return requests, refund inquiries, exchanges, and applicable procedures.

  • Damaged or Incorrect Products: Support for items that arrive damaged, defective, incomplete, or different from what was ordered.

  • Product Care: Questions about available cleaning instructions, handling recommendations, and intended product use.

  • General Inquiries: Feedback, suggestions, or other questions about Warepavo.

We encourage customers to contact us whenever additional assistance is needed.

2. How to Contact Us

The best way to reach Warepavo is by email.

Email: [email protected]

When contacting our customer support team, we recommend including the following information where relevant:

  • Your full name

  • Your order number, if applicable

  • The email address associated with your order

  • The product name or relevant product details

  • A clear explanation of your question or concern

  • Photographs or supporting information, where appropriate

Providing complete information helps us review your inquiry and offer more effective assistance.

If your question concerns a particular decorative product, please include its name or a link to the product page whenever possible.

3. Product Information and Assistance

At Warepavo, we understand that choosing home décor accessories involves considering dimensions, materials, appearance, and compatibility with your living space.

Our customer service team can assist with questions about our three primary collections.

Decorative Bowls & Platters

Our Decorative Bowls & Platters collection includes decorative accessories intended to complement tables, shelves, consoles, and other suitable display areas.

If you have questions about our decorative bowls or platters, please contact us for available information regarding:

  • Product dimensions and measurements

  • Materials and finishes

  • Available colors and styles

  • Decorative designs and textures

  • Intended display purposes

  • Product care recommendations

  • Included components, where applicable

  • Food-contact suitability, where specified

We recommend reviewing individual product descriptions before making a purchase.

Important: Unless a product listing specifically states that an item is food-safe, decorative bowls and platters should be used for decorative purposes only and should not be assumed suitable for serving or storing food.

Decorative Objects

Our Decorative Objects collection includes ornamental accessories designed to add personality and visual interest to indoor spaces.

Our customer support team can assist with questions regarding:

  • Product dimensions

  • Materials and finishes

  • Available styles and designs

  • Decorative textures

  • Suitable display locations

  • Product care and maintenance

  • Included components or accessories

Whether you're decorating a bookshelf, styling a coffee table, arranging an entryway console, or refreshing a mantel, we welcome your questions.

We recommend reviewing individual product specifications to ensure each item is suitable for your intended display area.

Candle Holders

Our Candle Holders collection features decorative accessories designed to complement dining tables, shelves, mantels, and other suitable locations.

If you need assistance with candle holders, our customer support team can help with available product information regarding:

  • Product dimensions

  • Materials and finishes

  • Available colors and designs

  • Candle size compatibility

  • Intended use

  • Care and cleaning recommendations

  • Product-specific safety instructions

Candle Safety Information

For products intended for use with candles, customers should follow the applicable product instructions and appropriate fire safety precautions.

Never leave a burning candle unattended.

Keep burning candles away from curtains, furniture, paper, and other flammable materials.

Place candle holders on stable, heat-resistant surfaces and keep them away from children and pets.

Please review individual product descriptions for any additional safety requirements.

4. Order Assistance

If you have already placed an order and need assistance, please contact us at:

[email protected]

Our team can help with inquiries related to:

  • Order confirmation

  • Payment status

  • Product availability

  • Order details

  • Order modification requests

  • Shipping updates

  • Delivery tracking

  • Missing products

  • Damaged or incorrect items

  • Returns and refunds

Please include your order number whenever possible so that we can locate your purchase information more efficiently.

If you need to modify or cancel an order, please contact us as soon as possible.

We will make reasonable efforts to accommodate eligible requests before the order has been dispatched.

Once an order has entered the shipping process, modifications or cancellations may no longer be possible under our standard procedures.

Any mandatory statutory cancellation rights remain unaffected.

5. Shipping and Delivery Inquiries

We understand that receiving your home décor products safely is an important part of your shopping experience.

Decorative bowls, platters, ornaments, and candle holders may vary in size, materials, and packaging requirements.

Some items may contain delicate components that require additional protection during transportation.

If you have questions about your shipment, please contact us and provide:

  • Your order number

  • Your full name

  • Your shipping address

  • Available tracking information

  • A description of your concern

Our customer support team will review the available information and assist with the appropriate next steps.

For information about shipping availability, delivery estimates, shipping fees, and related procedures, please refer to our Shipping Policy.

6. Damaged, Defective, or Incorrect Products

We aim to provide accurate product information and appropriately prepared orders.

However, some home decorative accessories may be fragile and require careful handling during transportation.

If you receive a damaged, defective, incomplete, or incorrect product, please contact our customer service team as soon as reasonably possible after delivery.

Email: [email protected]

To help us investigate the issue, please provide:

  • Your order number

  • The name of the affected product

  • A description of the damage or issue

  • Clear photographs of the product

  • Photographs of the packaging, if available

  • Details of any missing or incorrect components

Our customer service team will review your request and help determine an appropriate resolution.

Depending on the circumstances and applicable law, available remedies may include:

  • Replacement of missing or damaged components

  • Replacement of the affected product

  • Exchange for the correct product

  • Partial refund, where appropriate

  • Full refund

If an item arrives broken or has sharp edges caused by damage, please handle it carefully and avoid using it until the issue has been resolved.

Your statutory consumer rights remain unaffected.

7. Returns, Exchanges, and Refunds

If you would like to request a return, exchange, or refund, please contact our customer support team.

Return & Refund Contact: [email protected]

When submitting your request, please provide:

  • Your order number

  • Your full name

  • The product you wish to return

  • The reason for your request

  • Relevant photographs, where applicable

Our customer support team will review your request and provide appropriate instructions in accordance with our Return & Refund Policy and applicable consumer protection laws.

Important Return Information

Please contact us before sending any merchandise for return.

The designated return shipping address will be provided after your request has been reviewed.

Do not send returned products directly to our registered business address unless specifically instructed to do so.

Our registered business address is provided for company identification purposes and is not necessarily our warehouse or designated returns facility.

8. Product Care and Usage Questions

Different decorative accessories may have different materials, finishes, and care requirements.

If you have questions about caring for an warepavo product, please contact our customer service team.

We can assist with available product information related to:

  • Recommended cleaning methods

  • Material characteristics

  • Suitable display locations

  • Handling precautions

  • Decorative-use limitations

  • Candle holder compatibility and safety

  • Product-specific care instructions

We recommend following the instructions supplied with individual products and avoiding cleaning methods that may damage delicate finishes.

If you are uncertain whether a decorative bowl or platter is suitable for direct food contact, please contact us before using it for that purpose.

9. Feedback and Suggestions

At Warepavo, we believe customer feedback plays an important role in improving the shopping experience.

We welcome suggestions relating to:

  • Product selection

  • Product descriptions

  • Website navigation

  • Ordering and checkout

  • Shipping and delivery

  • Customer service

  • After-sales assistance

Whether you have a question about a decorative platter, need information about an ornamental object, or require assistance with a candle holder, we appreciate the opportunity to help.

Please send your feedback to [email protected].

10. Company Information

Brand Name: Warepavo

Registered Company Name: Aoris Technology Co., Ltd.

Business Address: RM 11, 22/F, THE CLOUD, 111 TUNG CHAU STREET, TAI KOK TSUI, HONG KONG

Customer Service Email: [email protected]

Chat: Mon–Sun: 8:00 AM–4:00 PM (PT)

The registered business address is provided for company identification purposes.

Please note that this address is not necessarily a retail store, showroom, warehouse, fulfillment facility, or designated return location.

For returns and exchanges, please contact our customer service team to obtain the correct shipping instructions before sending any products.

11. We're Here to Help

At Warepavo, we want customers to feel confident when selecting decorative accessories for their homes.

We understand that choosing home décor involves considering dimensions, materials, finishes, intended use, and personal preferences.

Whether you're exploring Decorative Bowls & Platters, selecting Decorative Objects, or choosing Candle Holders, our customer service team welcomes your inquiries.

We aim to provide clear product information, helpful communication, and a convenient online shopping experience.

Customer Service Email: [email protected]

Thank you for choosing Warepavo.

We appreciate your trust and look forward to helping you create welcoming, stylish, and thoughtfully decorated living spaces.