Shipping Policy

Thank you for shopping at Warepavo, your online destination for thoughtfully selected home décor and decorative accessories, including Decorative Bowls & Platters, Decorative Objects, and Candle Holders.

At Warepavo, we understand that receiving your home decorative accessories safely and within a reasonable timeframe is an important part of your shopping experience.

Many decorative products contain delicate finishes, ceramic elements, glass components, or other materials that require careful handling during transportation.

We aim to provide clear shipping information, practical delivery arrangements, and helpful customer support throughout the order fulfillment process.

This Shipping Policy explains our order processing procedures, shipping charges, estimated delivery times, worldwide shipping coverage, customs requirements, order tracking, and procedures for handling delivery-related concerns.

1. Order Processing Time

Orders are generally processed within 1–2 business days after payment confirmation.

Business days are Monday through Friday, excluding weekends and applicable public holidays.

Orders placed on weekends or public holidays will generally begin processing on the next available business day.

During promotional events, major holidays, or periods of increased order volume, processing times may be longer.

Certain decorative products may require additional preparation or protective packaging before shipment because of their size, materials, or fragile components.

If an unexpected processing delay affects your order, we will make reasonable efforts to provide relevant updates.

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information when available.

Please ensure that your order details and shipping address are accurate before completing your purchase.

2. Shipping Rates

Warepavo offers the following standard shipping rates for eligible orders:

Order Value	Standard Shipping Fee
$59.99 USD or more	FREE Shipping
Below $59.99 USD	$5.99 USD

Important Shipping Information

• Free standard shipping is available on eligible orders totaling $59.99 USD or more.

• Orders below $59.99 USD are subject to a standard shipping fee of $5.99 USD.

• Shipping eligibility is calculated based on the order subtotal after discounts and before taxes and shipping charges.

• Applicable shipping charges will be displayed during checkout before payment is completed.

• Any additional delivery charges or special shipping arrangements, where applicable, will be disclosed before purchase.

• Shipping promotions may be subject to additional terms clearly communicated at the time of purchase.

Certain oversized, heavy, or unusually fragile decorative products may require special shipping arrangements.

Any applicable additional shipping charges will be disclosed before an order is placed.

International customs duties, import taxes, and other destination-specific charges may apply separately, as explained in Section 11.

3. Estimated Delivery Time

We work with shipping and logistics providers to deliver orders as efficiently as possible to eligible destinations worldwide.

Our general estimated shipping transit time is 7–15 business days for eligible standard shipping destinations.

Shipping Stage	Estimated Time
Order Processing	1–2 business days
Shipping Transit	7–15 business days
Total Estimated Delivery	8–17 business days

Important Delivery Information

Please note that:

• Order processing and shipping transit times are calculated separately.

• Delivery estimates are provided for general reference and are not guaranteed arrival dates.

• Delivery times may vary depending on the destination country, shipping carrier, product dimensions, and local delivery conditions.

• Remote locations may require additional delivery time.

• International shipments may experience customs clearance delays.

• Severe weather, transportation disruptions, and public holidays may affect delivery schedules.

• Certain decorative products may require additional handling because of their fragile materials or packaging requirements.

• Deliveries to some international destinations may take longer than the standard estimated timeframe.

If your order is affected by an unexpected delay, please contact our customer service team for assistance.

Where applicable consumer protection laws establish specific delivery deadlines or remedies for delayed delivery, those legal requirements will apply.

4. Worldwide Shipping Coverage

Warepavo offers worldwide shipping to eligible international destinations.

We aim to make our Decorative Bowls & Platters, Decorative Objects, and Candle Holders collections accessible to customers in different countries and regions.

Our worldwide shipping service is designed to accommodate eligible residential and other supported delivery addresses.

Shipping availability may depend on:

• Destination country or region

• Delivery address and postal code

• International shipping carrier coverage

• Local delivery infrastructure

• Customs regulations

• Import restrictions

• Product dimensions and weight

• Special handling requirements for fragile decorative accessories

• Other operational or legal considerations

Available shipping options and any applicable charges will be displayed during checkout.

Certain countries, remote destinations, restricted addresses, or oversized products may require special shipping arrangements or may not be eligible for delivery.

If a particular destination or product cannot be served by our shipping providers, the relevant restriction will be communicated during checkout or through our customer service team.

For questions about worldwide shipping availability, please contact:

[email protected]

5. Shipping for Decorative Bowls & Platters

Our Decorative Bowls & Platters collection includes decorative accessories intended to complement tables, shelves, consoles, and other suitable display areas.

These products may vary in size, materials, finishes, and construction.

Some decorative bowls and platters may contain fragile materials such as ceramic, glass, or other delicate components.

We aim to prepare these products using protective packaging appropriate for their characteristics.

Packaging Considerations

Depending on the product, protective packaging may include:

• Protective cushioning

• Internal supports

• Surface wrapping

• Corner or edge protection

• Other appropriate packaging materials

Delivery Instructions

When receiving decorative bowls or platters, we recommend:

• Inspecting the outer packaging for visible damage.

• Carefully unpacking the product.

• Checking surfaces and edges for cracks, chips, or scratches.

• Confirming that the product matches your order.

• Checking that all included components are present.

• Retaining the packaging temporarily in case assistance is required.

If a decorative bowl or platter arrives damaged, defective, incomplete, or incorrect, please contact our customer service team.

Unless an individual product listing specifically states that an item is food-safe, decorative bowls and platters should be used for decorative purposes only.

6. Shipping for Decorative Objects

Our Decorative Objects collection includes ornamental accessories designed to add personality and visual interest to living spaces.

Decorative objects may contain different materials, including ceramic, glass, resin, metal, wood, or other materials depending on the product.

Shipping requirements may vary based on:

• Product dimensions

• Materials and finishes

• Product weight

• Fragile decorative elements

• Packaging requirements

• Included components

We aim to use packaging appropriate for each product's characteristics.

Decorative Object Delivery Instructions

When receiving a decorative object:

• Inspect the external packaging for visible damage.

• Carefully unpack the item.

• Check for cracks, chips, scratches, or broken decorative components.

• Confirm that the received product matches your order.

• Verify that any included accessories are present.

• Retain packaging materials temporarily if an issue is identified.

If your product arrives damaged, defective, or incorrect, please contact [email protected].

We will review the issue and determine an appropriate resolution in accordance with our Return & Refund Policy and applicable consumer protection laws.

7. Shipping for Candle Holders

Our Candle Holders collection includes decorative accessories designed to complement dining tables, shelves, mantels, and other suitable display locations.

Candle holders may contain glass, ceramic, metal, or other materials depending on the individual product.

Certain candle holders may have delicate structures or decorative finishes that require careful handling during transportation.

Candle Holder Packaging

Depending on the product, packaging may include:

• Protective wrapping

• Internal cushioning

• Additional support for fragile parts

• Suitable outer packaging

• Protection for decorative surfaces

Candle Holder Delivery Instructions

When receiving your candle holder:

• Inspect the outer packaging.

• Carefully unpack the product.

• Check for cracks, chips, dents, or other damage.

• Inspect decorative finishes and structural components.

• Confirm that the item matches your order.

• Review any included usage instructions.

If a candle holder arrives damaged or defective, please contact our customer service team before using it.

Important Candle Safety Notice

Never use a broken or unstable candle holder with a burning candle.

Always follow appropriate candle safety precautions, including placing compatible candle holders on stable, heat-resistant surfaces and keeping burning candles away from flammable materials.

Never leave a burning candle unattended.

8. Fragile Products and Protective Packaging

Many home decorative products may contain fragile materials or delicate decorative details.

We recognize the importance of suitable protective packaging during transportation.

Depending on the item, packaging may include:

• Cushioning materials

• Protective inserts

• Surface wrapping

• Edge or corner protection

• Separate packaging for fragile components

• Other protective materials appropriate for the product

Packaging methods may vary based on product dimensions, materials, and construction.

Although we aim to prepare orders appropriately, occasional transportation damage may occur.

If a product arrives damaged, please retain the item and available packaging while our customer service team reviews the issue.

Photographs of the affected product and packaging may help us investigate the matter.

If an item arrives broken or has sharp edges caused by damage, please avoid using it and handle it carefully.

9. Order Confirmation and Tracking

After successfully placing an order, you will receive an order confirmation email containing relevant purchase details.

Once your order has been dispatched, we will provide a shipping confirmation email with tracking information when available.

You may use the tracking number to monitor your shipment through the relevant carrier's tracking system.

Please allow time for tracking information to become available after dispatch.

Tracking updates may not appear immediately, particularly during international transportation, customs clearance, or transfers between shipping providers.

Some international shipments may be handled by more than one carrier before reaching the final destination.

If you need assistance locating your package or understanding its shipping status, please contact:

Customer Service Email: [email protected]

Please include your order number when contacting customer support.

10. Shipping Delays

We aim to process and dispatch orders promptly. However, unexpected delays may occasionally occur.

Possible causes include:

• High order volumes

• Public holidays or peak shopping seasons

• Severe weather conditions

• International transportation disruptions

• Customs inspections or clearance delays

• Shipping carrier operational issues

• Incorrect or incomplete delivery information

• Additional handling requirements for fragile decorative products

• Import restrictions

• Local delivery limitations

• Other circumstances beyond our reasonable control

If your order is delayed beyond the estimated delivery period, please contact our customer service team.

We will review the available shipment information and, where appropriate, work with the shipping provider to investigate the delay.

If delivery cannot be completed, we will assist you in determining an appropriate resolution in accordance with applicable consumer protection laws.

11. International Shipping, Customs Duties, and Import Taxes

Warepavo offers international shipping to eligible destinations worldwide.

International orders may be subject to customs inspections, import duties, value-added taxes (VAT), goods and services taxes (GST), or other destination-specific charges.

Unless otherwise stated during checkout, customers may be responsible for applicable customs duties, import taxes, and related fees where legally permitted.

These charges are determined by the relevant authorities and may not be included in the product price or standard shipping fee.

Warepavo does not control customs processing times or the amount of duties and taxes imposed by local authorities.

We recommend reviewing the applicable import requirements before placing an international order.

International Delivery Requirements

Customers should ensure that:

• Their delivery address is accurate and complete.

• The selected products are permitted for import into their destination country.

• Required recipient information is provided.

• Any legally required import documentation is supplied when requested.

• Applicable customs obligations are fulfilled.

Certain decorative products may be subject to destination-specific transportation restrictions.

Any known delivery limitations or applicable additional charges will be disclosed before purchase.

Where applicable law requires taxes, duties, or other charges to be included in the advertised or checkout price, those requirements will apply.

For questions regarding delivery to a particular country or region, please contact [email protected].

12. Incorrect or Incomplete Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

Please verify the following details before completing your purchase:

• Recipient's full name

• Street address

• Apartment, unit, or building number, where applicable

• City, state, or province

• Postal or ZIP code

• Country or region

• Contact telephone number

• Email address

If you discover an error in your shipping information, please contact us as soon as possible at [email protected].

We will make reasonable efforts to correct the information before the order is dispatched.

Once an order has shipped, changes to the delivery address may no longer be possible.

Additional shipping charges may apply if a package must be returned or reshipped because of incorrect or incomplete information provided by the customer, subject to applicable law.

13. Lost or Missing Packages

If your package has not arrived within the estimated delivery period, please contact our customer service team.

Before contacting us, we recommend checking:

• Your order confirmation email

• Shipping confirmation information

• Available tracking details

• The shipping address provided at checkout

• Delivery notifications from the carrier

• Building reception or designated delivery locations, where applicable

If your package appears to be lost during transportation, we will review the available tracking information and, where appropriate, work with the shipping provider to investigate.

If a package is confirmed lost during transit, we will assess the circumstances and arrange an appropriate resolution, which may include a replacement or refund.

Your statutory rights concerning undelivered products remain unaffected.

14. Damaged, Defective, or Incorrect Products

We understand that decorative home accessories may require careful handling during transportation.

If your order arrives damaged, defective, incomplete, or incorrect, please contact us as soon as reasonably possible.

Email [email protected] and include:

• Your order number

• The product name

• A description of the issue

• Clear photographs of the affected item

• Photographs of the packaging, if available

• Details of any missing or damaged components

Our customer service team will review your inquiry and provide appropriate assistance.

Depending on the circumstances and applicable law, available remedies may include:

• Replacement of missing or damaged components

• Replacement of the affected product

• Exchange for the correct product

• Partial refund, where appropriate

• Full refund

If a return is necessary because of a confirmed product defect, shipping damage, or an error on our part, Warepavo will cover reasonable return shipping costs.

Please refer to our Return & Refund Policy for additional information.

15. Multiple Shipments

Some orders may be shipped in multiple packages due to:

• Product size or weight

• Inventory availability

• Packaging requirements

• Warehouse or fulfillment arrangements

• International transportation considerations

For example, decorative bowls and candle holders purchased in the same order may be shipped separately because of different packaging requirements.

If your order is divided into multiple shipments, the packages may arrive on different dates.

Where available, separate tracking information will be provided for each shipment.

You will not be charged additional standard shipping fees solely because we choose to divide your order into multiple packages, unless additional charges were clearly disclosed and accepted at checkout.

16. Decorative Product Delivery and Handling

Certain home décor accessories may require additional care during transportation because of their size, weight, materials, or fragile construction.

Before placing an order, customers should review available product information, including:

• Product dimensions

• Materials and finishes

• Product weight, where provided

• Package dimensions, where provided

• Intended display locations

• Fragile components

• Care and handling instructions

When receiving decorative accessories, customers should carefully inspect the packaging and product condition.

Products containing glass, ceramic, or other fragile materials should be unpacked with appropriate care.

If an item arrives damaged or incomplete, please contact our customer service team for assistance.

17. Undeliverable or Returned Packages

Packages may be returned to the sender for reasons including:

• Incorrect or incomplete shipping addresses

• Unsuccessful delivery attempts

• Failure to collect a package from a designated collection point

• Refusal of delivery

• Customs clearance issues

• Applicable import restrictions

• Unsupported or restricted delivery addresses

• Other carrier-related delivery issues

If your package is returned to the sender, please contact our customer service team.

Depending on the circumstances and applicable law, additional reshipping fees may apply.

Refunds, reshipments, or other resolutions will be handled in accordance with our Return & Refund Policy and applicable consumer protection laws.

18. Holiday and Peak Season Shipping

During major holidays, promotional events, and peak shopping seasons, international shipping networks may experience increased demand.

This may result in longer processing or delivery times.

If you are purchasing decorative accessories for a special occasion, home decoration project, or planned event, we recommend placing your order in advance.

Estimated delivery times do not guarantee arrival before a specific date unless such a delivery commitment has been expressly confirmed.

We appreciate your understanding during busy shipping periods.

19. Order Cancellation and Changes

If you need to cancel or modify an order, please contact us promptly at:

[email protected]

We will make reasonable efforts to accommodate cancellation or modification requests before an order has been processed for shipment.

Once an order has been dispatched, cancellation or modification may no longer be possible under our standard procedures.

If your order has already shipped, you may request a return after delivery in accordance with our Return & Refund Policy.

Please include your order number and details of the requested change when contacting customer support.

Any mandatory statutory cancellation rights remain unaffected.

20. Contact Information

If you have questions regarding worldwide shipping coverage, shipping rates, delivery estimates, order tracking, damaged decorative products, international customs requirements, or other delivery-related concerns, please contact us using the information below.

Brand Name: Warepavo

Registered Company Name: Aoris Technology Co., Ltd.

Business Address: RM 11, 22/F, THE CLOUD, 111 TUNG CHAU STREET, TAI KOK TSUI, HONG KONG

Customer Service Email: [email protected]

Chat: Mon–Sun: 8:00 AM–4:00 PM (PT)

Please note that our registered business address is provided for company identification purposes and is not necessarily our warehouse, fulfillment center, retail showroom, or designated return address.

For return instructions, please contact our customer service team before sending any merchandise.

At Warepavo, we value clear communication and strive to provide helpful support throughout your shopping experience.

Thank you for choosing Warepavo. We appreciate your trust and look forward to helping you create welcoming, expressive, and thoughtfully decorated living spaces.