Privacy policy

Introduction

Welcome to Warepavo.

At Warepavo, we respect your privacy and recognize the importance of protecting personal information.

This Privacy Policy explains how Warepavo, operated by Aoris Technology Co., Ltd. (the "Company," "we," "us," or "our"), collects, uses, discloses, stores, and protects personal information when you visit our website, browse our products, place an order, contact customer support, or otherwise interact with our online services.

Our online store specializes in Decorative Bowls & Platters, Decorative Objects, and Candle Holders, offering home decorative accessories designed to complement different interior spaces and personal styles.

This policy also explains your privacy rights, available choices, and how to contact us regarding the handling of your information.

We process personal information as described in this policy and in accordance with applicable privacy laws.

Where consent is required for particular processing activities, we will request consent separately.

1. Personal Information We Collect

Depending on how you interact with Warepavo, we may collect different categories of personal information.

1.1 Information You Provide Directly

When you place an order, create an account, contact customer support, or use our services, we may collect:

  • Full name

  • Email address

  • Telephone number

  • Billing address

  • Shipping address

  • Customer account information

  • Order details

  • Purchase history

  • Product preferences

  • Customer service communications

  • Return and refund requests

  • Product reviews and feedback

  • Other information you voluntarily provide

We collect this information to provide our services, process transactions, fulfill orders, and respond to customer inquiries.

1.2 Order and Transaction Information

When you purchase products from Warepavo, we may collect information relating to your transaction, including:

  • Products purchased

  • Product quantities and variations

  • Order number

  • Purchase date

  • Transaction amount

  • Payment status

  • Billing and delivery details

  • Shipping and tracking information

  • Returns, exchanges, and refunds

This information helps us process orders, arrange delivery, provide customer support, and maintain appropriate business records.

1.3 Payment Information

Payments made through our website may be processed by authorized third-party payment providers.

Depending on the payment method, relevant information may include:

  • Payment method

  • Billing information

  • Transaction amount

  • Payment status

  • Transaction reference numbers

  • Limited payment card information, where provided by the processor

We do not ordinarily receive or store complete payment card numbers or card security codes when payment information is processed directly by third-party payment providers.

Payment providers may process information according to their own privacy notices and security procedures.

1.4 Information Collected Automatically

When you visit our website, certain technical and usage information may be collected automatically.

This may include:

  • IP address

  • Browser type and version

  • Device type

  • Operating system

  • Device identifiers

  • Approximate geographic location

  • Pages visited

  • Product browsing activity

  • Shopping cart interactions

  • Checkout events

  • Purchase events

  • Referral URLs

  • Website interaction data

  • Cookie identifiers

  • Advertising identifiers, where applicable

  • Website performance information

  • Date and time of interactions

We may use this information to support website functionality, maintain security, improve customer experience, and evaluate website or advertising performance where permitted.

1.5 Information from Third Parties

We may receive information from authorized service providers and business partners, including:

  • Shopify and related e-commerce services

  • Payment processors

  • Shipping and logistics companies

  • Customer support platforms

  • Analytics providers

  • Advertising and marketing partners

The information received depends on the services actually used, their technical integrations, and applicable privacy requirements.

2. How We Use Personal Information

We may use personal information for the purposes described below.

2.1 Order Processing and Fulfillment

We may use customer information to:

  • Confirm purchases

  • Process payments

  • Prepare orders

  • Arrange shipping and delivery

  • Send order notifications

  • Provide tracking information

  • Manage cancellations

  • Process returns and refunds

2.2 Customer Service

We may use personal information to respond to questions about:

  • Decorative Bowls & Platters

  • Decorative Objects

  • Candle Holders

  • Product dimensions and materials

  • Colors, finishes, and designs

  • Product care and intended use

  • Orders and payments

  • Shipping and delivery

  • Damaged or incorrect items

  • Returns and refunds

2.3 Website Operations and Improvements

We may use information to:

  • Maintain website functionality

  • Improve website navigation

  • Identify technical issues

  • Analyze website performance

  • Improve product information

  • Understand general customer preferences

  • Enhance the shopping experience

2.4 Marketing Communications

Where permitted by applicable law, we may use contact information to send communications about:

  • New home décor arrivals

  • Decorative accessories

  • Promotional offers

  • Store announcements

  • Product collection updates

Where consent is legally required, we will obtain it before sending marketing communications.

Customers may unsubscribe from promotional emails at any time.

2.5 Advertising and Campaign Measurement

Where permitted, we may use information to:

  • Understand advertising performance

  • Measure advertising interactions

  • Attribute purchases to advertising campaigns

  • Evaluate website traffic sources

  • Improve promotional content

  • Support relevant advertising activities

Certain advertising activities may involve third-party platforms where implemented.

2.6 Security and Fraud Prevention

We may process personal information to:

  • Detect suspicious transactions

  • Prevent unauthorized access

  • Protect customer accounts

  • Maintain website security

  • Identify fraudulent activities

  • Investigate potential misuse of our services

2.7 Legal Compliance

We may process or retain information as reasonably necessary to comply with:

  • Tax obligations

  • Accounting requirements

  • Consumer protection laws

  • Regulatory obligations

  • Lawful requests

  • Legal claims

  • Dispute resolution requirements

3. Legal Bases for Processing

Depending on your location and applicable privacy laws, Warepavo may rely on different legal bases for processing personal information.

Performance of a Contract

We may process information necessary to complete purchases, arrange delivery, provide requested services, or handle returns and refunds.

Compliance with Legal Obligations

We may process information necessary to meet applicable legal, accounting, tax, and regulatory obligations.

Legitimate Interests

Where permitted, we may process information for legitimate business purposes, including website security, fraud prevention, customer service, and operational improvements.

Consent

We may rely on consent for activities such as certain marketing communications, analytics cookies, or advertising technologies where required by law.

Where processing relies on consent, you may withdraw that consent in accordance with applicable law.

Withdrawal does not affect the lawfulness of processing completed before consent was withdrawn.

4. Cookies and Similar Technologies

Our website may use cookies, pixels, scripts, and similar technologies.

These technologies may help us operate our online store, remember customer preferences, understand website usage, and measure advertising performance.

4.1 Essential Cookies

Essential cookies support necessary website features, including:

  • Shopping cart functionality

  • Checkout processes

  • Customer account authentication

  • Website security

  • Fraud prevention

  • Session management

Essential cookies may operate without consent where legally permitted.

4.2 Functional and Preference Cookies

These cookies may remember settings such as language preferences and other website choices.

4.3 Analytics Cookies

Analytics technologies may help us understand:

  • Website visits

  • Pages viewed

  • Product browsing patterns

  • Shopping cart interactions

  • Navigation behavior

  • Website performance

Where required by applicable law, analytics technologies will be subject to appropriate consent.

4.4 Advertising Cookies

Advertising cookies and similar technologies may be used to:

  • Measure advertising effectiveness

  • Analyze advertisement interactions

  • Understand conversion activity

  • Evaluate marketing campaigns

  • Support personalized advertising where permitted

These technologies may be provided by third-party advertising partners.

Where required by law, non-essential advertising technologies will be subject to appropriate consent or opt-out choices.

5. Cookie Consent and Privacy Preferences

We recognize that visitors may wish to control the use of non-essential tracking technologies.

Where required by applicable law, Warepavo will provide appropriate cookie consent or privacy preference controls.

Available options may include:

  • Accept: Allow selected non-essential cookies.

  • Reject: Decline non-essential cookies.

  • Manage Preferences: Choose which optional cookie categories may be enabled.

5.1 Accepting Cookies

Where consent is requested, visitors may choose to allow eligible non-essential cookies and similar tracking technologies.

5.2 Rejecting Non-Essential Cookies

Visitors may reject non-essential cookies where appropriate controls are required or provided.

Rejecting optional cookies should not prevent access to essential shopping functions.

Necessary cookies supporting checkout, cart functionality, and security may remain active where legally permitted.

5.3 Managing Preferences

Where available, visitors may review or change their cookie preferences through website privacy controls.

5.4 Withdrawing Consent

Where processing relies on consent, you may withdraw that consent at any time using available controls or by contacting us.

We will respect valid withdrawal requests in accordance with applicable law.

5.5 Browser Controls

Most browsers allow users to block, delete, or manage cookies through browser settings.

Please note that blocking certain cookies may affect shopping cart functions, account features, or saved preferences.

Browser controls may not prevent every type of tracking technology.

5.6 Consent Records

Where appropriate, we may retain limited records of cookie preference decisions to support compliance with applicable privacy obligations.

6. Shopify and E-Commerce Services

Our online store may use Shopify and related technology services to support e-commerce operations.

Depending on the services enabled, Shopify may process personal information necessary for:

  • Website hosting

  • Product browsing

  • Shopping carts

  • Customer accounts

  • Checkout

  • Order management

  • Transaction processing

  • Store security

  • Fraud prevention

Shopify may process personal information according to its applicable privacy documentation and contractual arrangements.

For more information about Shopify's privacy practices, please visit:

https://www.shopify.com/legal/privacy

7. Sharing Personal Information

We may share personal information with authorized third parties when reasonably necessary to operate our website, provide services, or meet legal obligations.

7.1 Payment Service Providers

Payment processors may receive information necessary to authorize transactions, process payments, prevent fraud, and issue refunds.

7.2 Shipping and Logistics Providers

To fulfill orders, we may share relevant information such as:

  • Recipient name

  • Shipping address

  • Contact information

  • Package details

  • Delivery instructions

7.3 Customer Support Providers

We may use third-party services to manage customer inquiries and provide after-sales support.

7.4 Analytics Providers

Where implemented, analytics providers may process technical and website interaction information to help us understand website usage and performance.

7.5 Advertising Partners

Where advertising integrations are enabled, authorized advertising partners may process certain online identifiers and website interaction information for advertising-related purposes.

7.6 Legal and Professional Service Providers

We may disclose information to professional advisers, regulators, or other parties when reasonably necessary or legally required.

We aim to limit disclosures to information relevant to the applicable purpose.

8. Advertising, Tracking, and AppLovin

Warepavo may use third-party advertising platforms to promote our Decorative Bowls & Platters, Decorative Objects, and Candle Holders collections.

Where implemented, these services may include advertising technology provided by AppLovin Corporation ("AppLovin").

8.1 Advertising Information

Depending on the advertising integrations actually enabled, information processed may include:

  • IP addresses

  • Browser and device information

  • Online identifiers

  • Cookie identifiers

  • Advertising identifiers

  • Approximate geographic location

  • Page visits

  • Product views

  • Shopping cart activity

  • Checkout events

  • Purchase events

  • Transaction values

  • Advertisement interactions

  • Campaign attribution information

8.2 Advertising Purposes

Advertising partners may process relevant information for purposes such as:

  • Advertising delivery

  • Campaign measurement

  • Conversion attribution

  • Performance reporting

  • Advertising optimization

  • Fraud detection

  • Personalized advertising where permitted

8.3 Advertising Pixels and Tracking

Where implemented, advertising pixels and similar technologies may process information relating to website visits, product interactions, shopping carts, and purchases.

Where prior consent is legally required, non-essential tracking technologies will be subject to appropriate consent controls.

8.4 Personalized Advertising

Depending on applicable law, certain advertising activities may require consent or be subject to opt-out rights.

Visitors may have the right to restrict qualifying targeted advertising activities.

Opting out of personalized advertising does not necessarily prevent all advertisements from being displayed.

8.5 AppLovin Privacy Information

If AppLovin services are actually used, AppLovin may process information according to its own privacy policy.

For more information, please review:

https://legal.applovin.com/privacy/

This section describes possible processing where relevant advertising services are implemented. It does not mean every listed tracking or advertising technology is necessarily active on the Warepavo website.

9. Sale, Sharing, and Targeted Advertising

Warepavo does not ordinarily sell customer information in exchange for money as part of its regular retail operations.

However, under certain privacy laws, disclosures involving online identifiers or advertising technologies may qualify as a "sale," "sharing," or targeted advertising even without monetary compensation.

Where required by applicable law, we will provide appropriate privacy notices and mechanisms for exercising relevant rights.

Depending on your location, you may have the right to opt out of qualifying advertising-related disclosures or processing activities.

For assistance, please contact:

[email protected]

10. Data Security

We take reasonable technical, organizational, and administrative measures intended to protect personal information against unauthorized access, disclosure, alteration, misuse, or loss.

Depending on the systems used, these measures may include:

  • Encrypted website connections

  • Access restrictions

  • Account security controls

  • Secure payment processing arrangements

  • Monitoring for suspicious activities

  • Authorized service provider arrangements

  • Appropriate information handling practices

However, no method of electronic transmission or storage is completely secure.

We cannot guarantee absolute protection against every security risk.

If you believe your personal information or account has been compromised, please contact us promptly.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy or as required by applicable law.

Retention considerations may include:

  • Order processing and fulfillment

  • Customer support

  • Returns and refunds

  • Accounting and tax obligations

  • Fraud prevention

  • Dispute resolution

  • Legal compliance

  • Website security

  • Privacy consent records

  • Permitted marketing activities

When personal information is no longer reasonably necessary, we will take appropriate steps to delete or anonymize it, subject to applicable legal or operational requirements.

Third-party service providers may maintain their own retention practices.

12. International Data Transfers

Warepavo is operated by a company registered in Hong Kong and may work with service providers operating in different countries or regions.

Personal information may therefore be transferred to, stored in, or processed outside your country or region of residence.

Such processing may involve:

  • Shopify and related technology providers

  • Payment processors

  • International shipping partners

  • Customer support platforms

  • Analytics providers

  • Advertising services

Where applicable privacy laws require specific safeguards for international data transfers, we will take reasonable steps to implement appropriate protections.

These may include contractual arrangements or other legally recognized transfer mechanisms.

13. Your Privacy Rights

Depending on your location and applicable privacy legislation, you may have certain rights regarding personal information.

Right to Access

You may request access to eligible personal information we hold about you.

Right to Correction

You may request correction of inaccurate or incomplete personal information.

Right to Deletion

You may request deletion of eligible personal information, subject to applicable legal exceptions.

Right to Restrict Processing

You may request restrictions on certain processing activities where legally available.

Right to Data Portability

You may request a copy of certain personal information in a portable format where applicable.

Right to Object

You may object to certain processing activities, including direct marketing, where permitted.

Right to Withdraw Consent

You may withdraw consent for processing activities that rely on consent.

Right to Opt Out of Targeted Advertising

You may have the right to opt out of qualifying targeted advertising or certain advertising-related data disclosures.

Right to Non-Discrimination

Where required by law, you will not receive unlawful discriminatory treatment for exercising applicable privacy rights.

Right to Appeal or Complain

You may have the right to appeal certain privacy decisions or lodge a complaint with an appropriate data protection authority.

Exercising Your Privacy Rights

To submit a privacy request, please contact:

[email protected]

Please describe your request and provide sufficient information to help us identify the relevant records.

We may request reasonable identity verification before responding to certain requests.

We will process valid requests within the timeframes required by applicable law.

14. Hong Kong Personal Data Protection

As Warepavo is operated by a company registered in Hong Kong, applicable requirements of Hong Kong's Personal Data (Privacy) Ordinance (Cap. 486) may apply to our handling of personal data.

Subject to applicable law, we aim to follow relevant principles concerning:

  • Collection of personal data for lawful purposes

  • Appropriate and fair collection practices

  • Transparency about the purposes of data collection

  • Accuracy of personal data

  • Retention only for necessary periods

  • Reasonable security safeguards

  • Use of personal data for appropriate purposes

  • Access and correction rights

Customers may contact us to submit personal data access or correction inquiries.

Certain requests may be subject to conditions, identity verification requirements, or other procedures permitted by applicable law.

The statutory rights and obligations that apply will depend on the circumstances and relevant legal requirements.

15. Marketing Communications

Where permitted by applicable law, Warepavo may send marketing communications relating to:

  • Decorative Bowls & Platters

  • Decorative Objects

  • Candle Holders

  • New arrivals

  • Promotional offers

  • Store announcements

Where consent is required, we will obtain it before sending marketing messages.

You may unsubscribe from marketing emails using the unsubscribe link provided in those communications.

You may also contact:

[email protected]

Unsubscribing from marketing communications will not necessarily prevent necessary transactional messages, including:

  • Order confirmations

  • Payment notifications

  • Shipping updates

  • Return and refund information

  • Customer support responses

Marketing preferences and advertising cookie choices may be managed separately.

16. Children's Privacy

Our website is intended for a general shopping audience and is not specifically directed toward children.

We do not knowingly collect personal information from children in violation of applicable privacy laws.

If we discover that personal information has been collected from a child without legally required authorization, we will take appropriate action.

Parents or guardians with concerns may contact:

[email protected]

17. Third-Party Websites and External Links

Our website may contain links to external websites or third-party services.

These may include:

  • Payment providers

  • Shipping carriers

  • Technology platforms

  • Advertising services

  • Analytics providers

  • Other external resources

Third parties may maintain their own privacy notices, terms, and information handling practices.

We encourage visitors to review the applicable privacy policies before using third-party services.

Warepavo is not responsible for independent third-party practices outside our control, except where applicable law provides otherwise.

18. Contact Information

If you have questions about this Privacy Policy, the collection or use of personal information, cookies, advertising technologies, data access requests, or your privacy rights, please contact us using the information below.

Brand Name: Warepavo

Registered Company Name: Aoris Technology Co., Ltd.

Business Address: RM 11, 22/F, THE CLOUD, 111 TUNG CHAU STREET, TAI KOK TSUI, HONG KONG

Customer Service Email: [email protected]

Chat: Mon–Sun: 8:00 AM–4:00 PM (PT)

For privacy-related inquiries, we recommend contacting us by email so that we can review and respond to your request appropriately.

We will make reasonable efforts to address valid privacy inquiries in accordance with applicable law.

Thank you for trusting Warepavo. We value your privacy and appreciate the opportunity to provide decorative home accessories and services for your living spaces.